MATES CEBU

Assessment and Client portal privacy notice

We ask for your contact details, date of birth, educational and work background, study, skilled migration or visitor travel plans, accompanying family members and child ages, tuition budgets, broad funding and sponsor information, financial readiness, itinerary, home ties, skills and English evidence, and relevant visa history so our assessment team can review your inquiry and contact you.

Your inquiry and account

With your agreement, Mates Cebu uses this information to create your Client portal profile, review your selected assessment, request clarification and coordinate your consultation. The team uses your answers to prepare and review program options, indicative costs and personalized requirements. Submitting an assessment does not subscribe you to marketing emails and does not determine your admission or visa eligibility.

Saving your progress

When you choose Save progress while signed in, your unfinished answers and current step are saved to your account so you can continue later, including on another device. Saving a draft is separate from submitting your assessment to the team. Draft answers are available through your signed-in account; submit the completed assessment when you are ready for the team to review it.

Who can access it

Your submitted assessment is available to you after email verification and to MATES staff authorized for assessment and case work. Authorized accounting staff can access the payment information needed for their work. The public marketing website does not display your answers, documents or payment proofs. Our hosting and authentication providers process the information needed to operate the service. Supabase handles email verification, Sites hosting stores portal records and uploaded files, and Resend delivers account and notification emails.

Your study plan after consultation

The team can prepare a private draft and publish a reviewed program recommendation and estimated fee breakdown to your account. Published versions and PDF copies are stored with your inquiry. A notification email includes an account link and the PDF attachment, sent to your verified account email. Your team can see when you mark a plan as reviewed. Marking it reviewed does not authorize a payment or start an application. If you later confirm a program, the portal records your choice and acknowledgement.

Documents and payment proofs

Use the designated private upload sections for documents the team requests, including school and visa checklist documents, skilled assessment CVs and Transcripts of Records, and payment proofs. We store these files with your inquiry, together with document-owner details, upload versions, transaction details where provided, review decisions and feedback. You and staff authorized for the relevant work can access them. Earlier copies and review history are retained with the inquiry; contact us to request correction or deletion.

Messages, application updates and staff handovers are also stored with your case. Account and notification emails may include your reference, a brief update or a link to the portal. Uploaded requirement documents and payment proofs are not displayed publicly or automatically attached to notification emails. A payment-proof upload does not by itself confirm that funds were received.

What to leave out

Do not put passport numbers, bank account numbers, detailed medical records or document scans in questionnaire text or ordinary messages. Upload only the evidence requested in the relevant private section and follow your agent’s instructions. If you are under 18, complete the assessment with a parent or guardian.

Your choices

You can review your submitted answers, published plan, requirements and updates in your Client portal. To request a correction, a copy, deletion of your inquiry or withdrawal of consent, contact info@matescebu.com. Your team will discuss the request and any information that still needs to be retained.

Sample previews

Pages marked as sample workspaces use fictional information and temporary changes. They do not create real applications, upload files or send notification emails. Your signed-in live account is separate from those sample previews.

Website traffic reporting

We count views of public pages and clicks on call, email, consultation and sharing links to understand which information is useful. Reports are available only to Admin accounts. They contain daily totals, the public page, a broad referrer category and a device-size category. We do not use analytics cookies or visitor IDs, and we do not put names, email addresses, form answers, full referrer URLs or URL query strings in these reports. Signed-in browsing, private portals, sample previews and browsers sending Do Not Track or Global Privacy Control are excluded.

For abuse prevention, the server temporarily uses a hashed network address to limit activity requests. These rate-limit records expire after one minute and are cleared as new activity arrives. The hash is not included in traffic reports. Call and email clicks do not tell us whether a call was completed or an email was sent.

Updated 28 September 2026